Lloyd Fraser case study

Problem: Lloyd Fraser received a client driven request for all data collected from their Milk vehicles. The client wished to have a series of data points included in their report. Lloyd Fraser didn’t have a full TMS system developed which stored information about the milk vehicles in a way to provide data externally to a client, as requested.

Solution: Les Corbett, Systems Manager at Lloyd Fraser Group met with the RentUrApp™ team who took all the business requirements. RentUrApp™ built and implemented a bespoke and tailored HaulSist™ system to be used in the raw milk collection centre.

Outcome: Lloyd Fraser clients now have access to all information they request, strengthening the Lloyd Fraser/Client business relationships further. The rollout of the initial system was achieved in record time. All depots had systems up and running in a matter of weeks.

About Company

Lloyd Fraser is one of the UK’s largest privately-owned third-party logistics companies, established over 30 years ago as a family-style business. With a two tier business approach, Lloyd Fraser provides a service for both Retail and Milk Liquid logistics. They offer value-added logistics and warehouse services to national and global companies looking for a reliable supply chain partner.

Overview

Lloyd Fraser received a client driven request for all data collected from their Milk vehicles. The client wished to have a series of data points included in their report. Such as what milk has been collected from their farms, the health of the milk and when it has been delivered to the end point to be transmitted in XML format to them, whilst adhering to strict data protection rules.

On the milk side of the business, Lloyd Fraser didn’t have a full TMS system developed which stored information about the milk vehicles in a way to provide data externally to a client, as requested. Group Systems Manager, Les Corbett met the RentUrApp™ team who took the requirement and quickly grasped the solution required.

Approach

Les Corbett, Systems Manager at Lloyd Fraser Group met with the RentUrApp™ team who took all the business requirements. RentUrApp™ then built and implemented a bespoke and tailored HaulSist™ system to be used in the raw milk collection centre. Lloyd Fraser utilises Haulsist™ as their major system storing all data with Haulsistsync™ giving clients access to data on what milk has been collected from their farms, the health of the milk and when it has been delivered to its end destination.

Business Benefits

The multiple business benefits to Lloyd Fraser which have been uncovered through using their bespoke HaulSist™ RentUrApp Solution:

• The system stores all possible known data, organising a data split based on organisation ensuring all data files are kept 100% accurate and clean.
• Clients receive only their own data adhering strictly to client confidentiality.
• Haulsist™ stores and manages the full audit trail of the milk and the whole lifecycle of its journey from collection to delivery with multiple required data points, such as the health of the milk included.
• The system collects vehicle cleanliness data in the file so it can be reviewed at any time. It also stores data on when a vehicle has been cleaned and when has collected milk.
• This information is paramount to retaining the health and safety cleanliness standards and adhering to food standards, which is absolutely vital in Lloyd Fraser’s industry.

Results

Lloyd Fraser clients now have access to all information they request, strengthening the Lloyd Fraser/Client business relationships further.
The rollout of the initial system was achieved in record time. All depots had systems up and running in a matter of weeks – this was much quicker than other contractors who have delivered Lloyd Fraser other systems of a similar scale.
The simplicity of the system made the implementation and adoption of the tool straightforward. Lloyd Fraser staff using the system required limited training and all understood how to use the tool immediately; limiting internal help desk calls, saving time and money.

Conclusion

The tailored nature of the RentUrApp™ system has worked so well, Lloyd Fraser rarely log any faults with RentUrApp™ helpdesk. Any requested changes are always accommodated quickly by the RentUrApp™ team.
Lloyd Fraser highly recommends the RentUrApp™ team and their suite of solutions if looking for a bespoke and tailored solution to your business logistics or supply chain challenges. Les himself concludes, “If the customer required something different , the ease and quickness to resolve and improve is second to none. The flexibility of RentUrApp to fix faults and respond to requests for any change is excellent.”